Help & FAQ

Everything about ordering, delivery and activation. If your question is not here, write to us and include your order number.

Ordering

Do I need an account?

No. You can check out as a guest. Creating an account lets you see all your keys and invoices in one place.

Which payment methods can I use?

The methods available are shown at checkout. They depend on the payment provider and on your country.

Do I get an invoice?

Yes. A PDF invoice is attached to your order email and can be downloaded from your account.

Entrega

How do I receive my license?

Your key is sent by email to the address you enter at checkout, together with the download link and activation steps. It is also shown on your order page and in your account.

How long does it take?

Most keys are sent right after payment is confirmed. Some orders need a manual check and take longer. If you have not received anything within a few hours, check your spam folder and then contact us.

Activation

Where do I download the software?

Use the link in your order email or the official sources on our download page. Install the exact edition named in your order, for example Professional Plus, Home or Pro.

Office asks me to activate by phone

Some Office keys need phone activation. Use our phone activation tool with your order number and the installation ID shown by Office to get your confirmation ID.

The key does not activate

Send us your order number and a screenshot of the error message. We check every case and replace or refund faulty keys. See the refund policy.

Lifetime or subscription?

Products marked lifetime are paid once. Subscriptions, such as Microsoft 365 or Autodesk products, last for the period shown in the product name.